Privacy Notice


The privacy of your personal information is of the utmost importance to SEPTEM Products Co. Ltd. (we or us). We take the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy and to the extent permitted by law. The Privacy Policy below governs how we use any information you provide to SEPTEM Products Co. Ltd., through its products, services, or any other features, technologies or functionalities offered by us on our website or through any other means.

Privacy Policy

We only collect personal information when we provide our service to you. Your personal information will not be provided to any other third parties without your consent unless required by law.

  • The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure.
  • We will follow the laws and norms applicable to the protection of relevant personal information..
  • The Company shall continuously review, improve, and enhance the efforts to protect personal information provided to us.

Use of Personal Information

We apply the highest and most rigorous standards to ensure your personal information is protected, including how we store, collect and use this information.

1.Basic Principles of Handling Your Personal Information
We will continue to improve and review our internal procedures to ensure that any personal information handled by an employee (including an officer, an employee, a part-timer, a temporary employee) and other stakeholders is in a manner consistent with our Personal Information Protection Policy. Moreover, we will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

2.Management of Personal Information
In order to prevent the loss of your personal information, misuse, modification, we have implemented strict security measures. Personal information is stored in a secure environment that general users cannot access.

3.Use of Cookies
In order to improve the user experience for those visiting our website, you may want to activate “Cookies". A cookie is a small data file sent to your browser from a web server to be stored on your hard drive that helps access content from the Internet. It can simplify the entering of information, such as entering orders, each time you visit the website. This data stored on your PC is a reference to a certain period of time and is not intended to hold information in our server. Furthermore, your PC system or personal identification is not revealed through the use of cookies.

4.Handling of Personal Information

  • We store personal information about your product buying patterns, such as orders, inquiries, complaints, consultations, returned goods and also your response to any questionnaires.
  • For any use other than the above, when acquiring personal information, a reference is clearly shown detailing the purpose of collection. The personal information acquired will be held by us.

5.Purpose of use of Personal Information
As previously stated, we use personal information only for the purpose for which it was collected, unless specified exceptions apply. The following statements are based on the Personal Information Protection law (The " Act on the Protection of Personal Information " below), for any purpose other than these will not be used.

  • Your contact information may be used by us to communicate with you regarding your order status or to provide you with related customer service, and/or to send you information about SEPTEM relating to your order or inquiry.
  • For ordering, shipping, and the corresponding settlement, such as guide for other products.
  • Contact information may be used to send you information about SEPTEM and to send you occasional promotional material via e-mail and/or mailings, such as information about special offers which we think you might find valuable or information about functionality changes to the website, or information about upcoming events or contests sponsored by SEPTEM Products.
  • Applicant with respect to such gifts, samples and questionnaire to the campaign.  Prizes dispatch and surveys for the improvement of products and services, etc.
  • Monitor has asked about and evaluations of new products, such as consumer awareness, research and analysis for the actual situation.
  • For the provision of services as determined by each of the other sites such as the delivery of e-mail to members of the site to operate on our website.
  • Complainant with respect to such claim, such as disclosure and complaints regarding personal information, investigation, confirmation of the agent-principal, and the necessary contact for sending the reply for response to such claims and complaints.
  • Supporting your skin and purchasing products.
  • Also, for product development or enhancement, for content improvement, and to customize content and layout of our site. or the development of new products, cosmetics and our services.
  • For anything other than the above, we will only contact you or send information if you have given your explicit consent.

6.Share of Personal Information
We may disclose your personal information to and/or collect your personal information from other companies within our affiliated companies (SEPTEM group) who perform parts of our service delivery. In that case, the items of information such as questionnaire survey, name, address, telephone number, purchase information, monitoring, research and analysis, statistical data analysis, etc. will be shared. In all circumstances where your personal information is disclosed, SEPTEM will ensure that these third parties undertake to protect your privacy. We will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.
SEPTEM group and refers to the following companies.
SEPTEM Souken Co. Ltd, SEPTEM Communications Co Ltd, SEPTEM Cargo Co Ltd, SEPTEM Financial Service Co Ltd, Enfinity Co Ltd. SPTM International Pty. Ltd.、AFFECTUS PTE LTD.

7.Disclosure of Personal Information

  • To achieve the purpose specified in Section 5,  personal information will be disclosed only if permitted by law and/or necessary for the business. Such third party service providers are provided only with such information as is necessary under the circumstances. In these cases, a signed confidentiality agreement is necessary by law and regulation.  SEPTEM does not disclose personal information collected about you to third parties except in the case as stated above and the following.
  • Where the information is for a shared use ( if you want to use our personal information, see Section 6 ).
  • If you provide personal information as a result of a merger, or the succession of a business due to transfer of business or corporate division.
  • If there is consent of the customer.
  • If you must disclose in accordance with laws and regulations.

8.Management of subcontractors
Our company cannot lend or transfer your personal information to third parties without your consent. We must acknowledge selection of subcontractors, to the extent necessary to carry out the purpose of use, but you may want to outsource the handling of personal information, if you are entrusted with the proper handling of personal information by the company (SEPTEM group). In addition, we require any third parties contracted by us to only use the personal information provided to the extent outlined in the contractual agreement. Third parties are reviewed on a regular basis to ensure this remains the case.

9.Safety measures for personal information held by us

  • To minimise the risk of unauthorised access to personal information, loss, destruction, alteration to records and to prevent leakage, we take reasonable safety measures and where necessary take the necessary corrective measures. However, it needs to be understood that foolproof technology to completely prevent unauthorised access does not exist.
  • For the protection of personal information, we educates its employees on a regular basis.

10.Disclosure of registration information, correction, suspension of use, etc.

Information will be disclosed if the applicant can sufficiently identify him or herself. We will provide this information, only if we are satisfied that the request for release of personal information is not to interfere with our operations. If you wish to correct your personal information, we will respond within a reasonable period of time once we have confirmed your identity. Please contact us regarding disclosure of registration information, correction and suspension of use.

11.Responding to inquiries and complaints

Inquiries regarding the handling of complaints, etc. of your personal information, please contact [Contact Us / Contact Us Complaints]. We will endeavor to deal with your query appropriately and promptly.
[contact Us / Contact Us Complaints].

SPTM JAPAN online Customer Service
Address : 3-11-33 Nishiki, Naka-ku, Nagoya-shi, Aichi-ken
Contact us by this page                                  (Hours of Operation : Monday to Friday 9:30am to 5:30pm excluding public holidays)